Order Status

Has my order shipped?

Click the "Log in" link at the top right hand side of our site to check your orders status.

How do I change quantities or cancel an item in my order?

Please contact us as soon as possible with your changes. As long as your order has not shipped we can remove items or cancel your order. If you would like to add items to your order or change quantities that will increase the cost of your order we may have to cancel your order entirely and have you enter a new order. We do not have access to your credit card information which prevents us from charging more to your account then already authorized. This is for your security.

 

How do I track my order?

Fresh fruit orders ship FedEx 2Day. If you contact us for your tracking number we will provide it. You can track your shipment on the FedEx website.

Coffee orders are sent via US Mail and are not trackable.

For Chocolate orders, visit the Waialua Estate website.

My order never arrived.

Fresh fruit orders ship FedEx 2Day on Monday through Wednesday for orders received by Sunday. Coffee orders are sent 1st Class via USPS. Click the Log in link to make sure your order has shipped. Please allow enough shipping and/or mailing time for your order to arrive. Please contact us if you need further assistance.

For Chocolate orders, visit the Waialua Estate website.

 

An item is missing from my shipment.

Fresh fruit orders ship FedEx 2Day on Monday through Wednesday for orders received by Sunday. Coffee orders are sent 1st Class via USPS. Allow 4-7 days for delivery. For inquiries about chocolate orders, visit the Waialua Estate website.